filbet.com is committed to protecting the personal data of every Filipino player who uses our platform. This Privacy Policy explains what information filbet.com collects, how we use and protect it, who we share it with, and the rights you have over your own data under Philippine law. Please read this document carefully — it forms part of your agreement with filbet.com.
filbet.com collects the information you provide during registration (name, mobile number, date of birth), transaction data, gameplay history, device and browser information, and KYC identity documents required by PAGCOR regulations.
filbet.com processes your personal data on the basis of contractual necessity (account services), legal obligation (PAGCOR and AML compliance), and legitimate interest (fraud prevention, security). We do not rely on consent for core processing activities.
All filbet.com data transmissions are protected by TLS 1.3 encryption. Sensitive data at rest — including KYC documents and payment details — is encrypted using AES-256. filbet.com conducts regular security audits and penetration testing.
filbet.com does not sell your personal data. We share data only with service providers necessary to operate the platform (payment processors like GCash and banking partners), PAGCOR as regulator, and law enforcement where legally required.
Under the Philippine Data Privacy Act (Republic Act No. 10173), filbet.com players have the right to access, correct, erase, object to, and port their personal data. Requests can be submitted to the filbet.com Data Privacy Officer via live chat or support email.
filbet.com retains account data for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine AML law. KYC documents are retained for seven (7) years. Marketing preferences data is deleted upon opt-out or account closure.
1.1 The data controller responsible for your personal data is the operator of the filbet.com platform, which operates the website at filbetcom.club ("filbet.com," "we," "us," "our"). filbet.com operates under PAGCOR regulatory oversight and is registered for compliance with the National Privacy Commission (NPC) of the Philippines.
1.2 filbet.com has designated a Data Privacy Officer (DPO) who is responsible for overseeing the platform's compliance with the Philippine Data Privacy Act and for responding to data subject requests. The DPO can be contacted as described in Section 14 of this Policy.
1.3 References in this Policy to "you," "your," or "Player" refer to any individual who accesses or uses the filbet.com platform, including registered account holders and visitors to the filbetcom.club website.
2.1 filbet.com collects the following categories of personal data:
| Category | Examples | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number | Required (KYC) |
| Contact Data | Philippine mobile number, email address | Required |
| Financial Data | GCash number, bank account details used for deposits/withdrawals, transaction history | Required |
| Account Data | Username, account balance, bonus history, VIP tier, login history | Required |
| Gameplay Data | Games played, bet amounts, win/loss records, session durations | Required |
| Technical Data | IP address, device type, operating system, browser type, cookies | Required |
| KYC Documents | Scanned/photographed government-issued ID (e.g., PhilSys, Passport, Driver's Licence), selfie for facial verification | Required (on withdrawal) |
| Marketing Preferences | SMS/email opt-in status, promotional communication history | Optional |
2.2 filbet.com does not intentionally collect special categories of sensitive personal data (such as health information, political opinions, or religious beliefs) as part of standard platform operations. If such data is incidentally provided during a support interaction, it will be treated with the highest level of protection and not used for any purpose other than resolving the specific support matter.
3.1 Directly from you: filbet.com collects personal data directly from Players when they: (a) complete the account registration form; (b) submit KYC documentation; (c) make deposits or withdrawal requests; (d) contact filbet.com customer support via live chat or email; (e) participate in surveys, promotions, or feedback requests; (f) update account settings or responsible gaming preferences.
3.2 Automatically during platform use: When you access the filbet.com platform, technical data is automatically collected through standard web technologies including server logs, session tokens, and analytics tools. This includes your IP address, device fingerprint, browser configuration, and behavioural patterns on the platform (pages visited, games launched, session timing).
3.3 From payment service providers: When you deposit or withdraw via GCash, PayMaya, or a Philippine bank, the relevant payment processor shares transaction confirmation data with filbet.com to complete and record the transaction. filbet.com does not store full GCash PINs, internet banking passwords, or OTP codes from payment providers.
3.4 From third-party game providers: Game providers integrated into the filbet.com platform (such as JILI, PG Soft, and Evolution Gaming) may share anonymised gameplay metrics with filbet.com for quality assurance and platform improvement purposes. These providers do not share individually identifiable data with filbet.com beyond what is necessary to attribute game sessions to registered accounts.
4.1 filbet.com processes your personal data only for specified, legitimate purposes. The following table sets out the primary processing purposes and the legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Contractual necessity |
| Processing deposits and withdrawals | Contractual necessity |
| Age and identity verification (KYC) | Legal obligation (PAGCOR regulation) |
| Anti-money laundering compliance | Legal obligation (RA 9160, as amended) |
| Fraud detection and prevention | Legitimate interest |
| Responsible gaming monitoring | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Contractual necessity |
| Platform security and abuse prevention | Legitimate interest |
| Regulatory reporting to PAGCOR / AMLC | Legal obligation |
| Personalised game recommendations | Consent / legitimate interest |
| Promotional SMS / email communications | Consent (opt-in only) |
4.2 filbet.com does not use your personal data for automated decision-making that has a significant legal or similarly significant effect on you without human review, except where required by PAGCOR's AML reporting obligations.
5.1 filbet.com does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared only in the following circumstances:
(a) Payment Processors: Your financial and identity data is shared with GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other approved Philippine payment providers solely to process your deposit and withdrawal transactions. These processors are contractually bound to process your data only for that purpose.
(b) PAGCOR: As filbet.com's regulatory authority, PAGCOR has the right to request and receive player account data, transaction records, and gameplay history for regulatory audit purposes. Disclosure to PAGCOR is a legal obligation and not optional.
(c) Anti-Money Laundering Council (AMLC): Transactions that trigger mandatory AML reporting thresholds under Republic Act No. 9160 (as amended) must be reported to the AMLC. filbet.com complies with all mandatory disclosure obligations.
(d) Law Enforcement and Courts: filbet.com will disclose personal data to Philippine law enforcement agencies, prosecutors, or courts where required by a valid legal order, court order, or other lawful process.
(e) Identity Verification Providers: Third-party KYC service providers contracted by filbet.com may receive your identity documents and facial verification data for automated identity verification purposes. These providers operate under data processing agreements and may not use your data for any purpose beyond the contracted verification service.
(f) IT and Security Providers: Cloud hosting, security monitoring, and platform infrastructure providers may have access to data held on filbet.com servers as part of contracted service delivery. All such providers are subject to data processing agreements requiring compliance with the Philippine Data Privacy Act.
6.1 Some of filbet.com's third-party game providers and infrastructure service providers are located outside the Philippines. Where personal data is transferred to processors in other countries, filbet.com ensures that: (a) the recipient country offers an adequate level of data protection; or (b) appropriate contractual safeguards are in place (standard contractual clauses) requiring the recipient to protect your data to standards equivalent to those required by the Philippine Data Privacy Act; or (c) the transfer is necessary for the performance of the contract between filbet.com and the Player (e.g., routing a game session to a provider's servers).
6.2 filbet.com does not knowingly transfer Philippine player data to jurisdictions where applicable privacy law does not provide a reasonable level of protection without implementing contractual or technical safeguards.
7.1 filbet.com uses cookies and similar tracking technologies to operate the platform and improve the player experience. The following cookie categories are used:
7.2 You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the filbet.com platform from functioning correctly. Disabling performance or marketing cookies will not affect your ability to use core platform features.
8.1 filbet.com implements technical and organisational security measures appropriate to the sensitivity of the personal data held, including:
8.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, filbet.com will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required under the Philippine Data Privacy Act. Affected Players will be notified without undue delay where the breach poses a high risk to their rights, using the contact details registered on their filbet.com account.
9.1 filbet.com retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account data (active accounts) | Duration of account + 5 years | PAGCOR requirement |
| KYC identity documents | 7 years post-account closure | AML legal obligation (RA 9160) |
| Transaction records | 7 years | AML / tax legal obligation |
| Gameplay records | 5 years | PAGCOR requirement |
| Support / dispute records | 5 years post-resolution | Legitimate interest |
| Marketing preferences | Until opt-out or account closure | Consent |
| Technical / IP logs | 12 months | Security / fraud prevention |
9.2 Upon expiry of applicable retention periods, filbet.com will securely delete or anonymise your personal data in a manner that prevents reconstruction of individually identifiable information.
10.1 Under the Philippine Data Privacy Act of 2012 (RA 10173), filbet.com Players have the following rights with respect to their personal data:
Request a copy of the personal data filbet.com holds about you, the purposes for which it is processed, and who it has been shared with.
Request correction of any inaccurate, incomplete, or outdated personal data held in your filbet.com account.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Object to filbet.com processing your personal data for direct marketing, profiling, or legitimate interest purposes.
Receive your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe filbet.com has violated your data privacy rights.
10.2 To exercise any of the above rights, Players may contact filbet.com's Data Privacy Officer via live chat within the platform or by email to [email protected] with the subject line "Data Privacy Request." filbet.com will acknowledge your request within 72 hours and provide a substantive response within thirty (30) calendar days, as required by the Philippine Data Privacy Act.
10.3 Certain rights may be limited where exercise would conflict with filbet.com's legal obligations under PAGCOR regulations or Philippine AML law — for example, KYC and transaction records cannot be erased before mandatory retention periods expire. filbet.com will explain any applicable limitations when responding to your request.
11.1 The filbet.com platform is strictly restricted to individuals aged 21 years or older in accordance with PAGCOR regulations. filbet.com does not knowingly collect personal data from individuals under the age of 21.
11.2 If filbet.com becomes aware that personal data has been collected from an individual under the age of 21, it will immediately suspend the associated Account, void any associated transactions, and delete the personal data collected from that individual to the extent permitted by applicable law and regulatory requirements.
11.3 If you believe a minor has created a filbet.com account, please contact the support team at [email protected] immediately so the account can be investigated and closed.
12.1 filbet.com sends promotional communications — including SMS messages about bonuses, new games, and VIP promotions — only to Players who have explicitly opted in to receive such communications at registration or through their account settings.
12.2 Opt-Out: You may withdraw consent to receive marketing communications at any time by: (a) updating your notification preferences in your filbet.com account settings; (b) replying STOP to any filbet.com promotional SMS; or (c) contacting filbet.com support via live chat. Opt-out requests are processed within 3 business days.
12.3 Withdrawing consent to marketing communications does not affect communications that are necessary for account operations — such as deposit confirmations, withdrawal notifications, OTP messages, and security alerts. These transactional communications are sent regardless of marketing preferences as they are necessary for the performance of the contract.
13.1 filbet.com may update this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or the services offered on the platform. Material changes — those that significantly affect how filbet.com uses your personal data — will be communicated to registered Players via SMS to the registered mobile number and/or a prominent notice on the filbet.com platform, at least seven (7) days before the changes take effect.
13.2 The effective date at the top of this document will be updated whenever changes are made. Continued use of the filbet.com platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
13.3 Previous versions of this Privacy Policy are available upon written request to the filbet.com Data Privacy Officer.
14.1 For any questions about this Privacy Policy, to exercise your data rights, or to report a data privacy concern, please contact the filbet.com Data Privacy Officer through the following channels:
14.2 If you are not satisfied with filbet.com's response to a data privacy request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the competent authority for enforcement of the Philippine Data Privacy Act.
14.3 This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission.
Your personal data is protected under the Philippine Data Privacy Act and PAGCOR's regulatory framework. Register at filbet.com with confidence — your privacy and your security are built into the platform from the ground up.